University of Lagos Bookshop & Press – Administrative/Professional Staff Survey

This survey is part of the development of a 5-Year Strategic Plan (2025–2030) for the University of Lagos Bookshop and Press. As a member of the administrative/professional staff of the University of Lagos, your feedback is vital to ensuring that these institutions better serve the University community. All responses will be kept confidential and used solely for strategic planning purposes.

Estimated Time: 8–10 minutes

Section A: Background Information

Faculty/Unit/Department*

Years of service at UNILAG*

Less than 2 years

2–5 years

6–10 years

More than 10 years

Frequency of interaction with Unilag Bookshop*

Regularly (monthly or more)

Occasionally (a few times a year)

Rarely (once a year or less)

Never

Frequency of interaction with Unilag Press*

Regularly (monthly or more)

Occasionally (a few times a year)

Rarely (once a year or less)

Never

Section B: Experience & Satisfaction

How would you rate the overall usefulness of the Unilag Bookshop to your work and the university community?*

Very Useful

Useful

Somewhat Useful

Not Useful

How would you rate the overall usefulness of the Unilag Press to your work and the university community?*

Very Useful

Useful

Somewhat Useful

Not Useful

Please rate the following aspects of the Bookshop (1 = Very Poor, 5 = Excellent):*

Range of products (books, stationery, merchandise)

Very Poor 1 2 3 4 5 Excellent

Pricing

Very Poor 1 2 3 4 5 Excellent

Customer service

Very Poor 1 2 3 4 5 Excellent

Accessibility/location

Very Poor 1 2 3 4 5 Excellent

Support to staff and students

Very Poor 1 2 3 4 5 Excellent

Please rate the following aspects of the Press (1 = Very Poor, 5 = Excellent):*

Quality of publications

Very Poor 1 2 3 4 5 Excellent

Turnaround time

Very Poor 1 2 3 4 5 Excellent

Professional support to authors/departments

Very Poor 1 2 3 4 5 Excellent

Visibility and accessibility of outputs

Very Poor 1 2 3 4 5 Excellent

Contribution to the University’s academic mission

Very Poor 1 2 3 4 5 Excellent

Section C: Needs & Expectations

In your opinion, what services or products should the Bookshop improve or introduce?

In your opinion, what services or products should the Press improve or introduce?

How can the Bookshop and Press better support administrative/professional staff in carrying out their duties?

What role do you think these units should play in strengthening UNILAG’s academic and cultural reputation?

Section D: Future Outlook

Looking ahead 5 years, what is your vision for:

Unilag Bookshop:

Unilag Press:

What are the biggest risks or challenges you foresee for either the Bookshop or Press, and how do you think they should be addressed?

Any additional suggestions to improve the Bookshop and Press?

Clear form

Thank You!

Your response has been recorded successfully.